SHIPPING AND HANDLING

Flat Rate Shipping: $10 USD. We ship US Postal Service Priority Mail at a flat rate of $10 per domestic order. We offer expedited/insured shipping via FedEx with signature confirmation.

We try our best to send out all orders within 7–10 business days. Because our jewelry is handcrafted, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an e-mail confirmation once your order ships. We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state. We currently offer overseas shipping via USPS Intl. Priority for a flat rate of $40 for values under $350. Additional charges will be assessed for purchases over $350. You will be contacted in the confirmation email with price adjustment. Customer will also be responsible for customs charges in their receiving country.

PACKAGING

Your item will arrive in our custom packaging. If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.

CUSTOMER SERVICE

Please direct all questions and inquiries to: info@vegajewelry.com.

MATERIALS AND CARE

The inherent nature of metal causes Sterling Silver, Brass, and Bronze to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. Enjoy the antiqued patina that develops over time or discourage the process by keeping jewelry clean and dry, storing it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

VEGA jewelry is designed and handcrafted in New York City. All crystals and gemstones are one of a kind and may vary slightly from the image you see in the picture, but we do our best to match general size, shape, color.

RETURNS AND EXCHANGES

If you are not satisfied with your order, unworn items purchased on www.vegajewelry.com may be returned or exchanged within 5 days of receipt for an item of equal or lesser value or for a credit towards a future purchase. Before returning your item, please first send a brief e-mail to info@vegajewelry.com (or 323-632-3217) and include your name, the item, and invoice number. Please note, we cannot accept returns or exchanges that were purchased from any other retailer.

For your protection, please pack your return item securely and return your order with an insured courier with tracking and retain your receipt. VEGA JEWELRY, LLC is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number and once we receive your return, your account will be credited for the merchandise amount. We cannot refund shipping charges on return items.

REPAIRS

We will repair items purchased through www.vegajewelry.com within 30 days of purchase. Please note that VEGA JEWELRY is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: info@vegajewelry.com.

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

COPYRIGHT

Copyright 2006–2013, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of VEGA JEWELRY, LLC.

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.